Refund Policy
Last Updated: 01 FEB 2025
Thank you for using BTrade. We aim to provide a seamless digital money management experience. This Refund Policy outlines the conditions under which refunds may be granted.
All payments made on BTrade are non-refundable unless stated otherwise.
Refunds are only issued in cases where services were not provided due to technical errors or faults on our end.
You may be eligible for a refund if:
You were charged incorrectly due to a system error.
You purchased a service that was not delivered as promised.
You canceled a subscription within the eligible cancellation period, as specified in the service terms.
To request a refund, please contact our support team at [Support Email] with the following details:
Your name and registered email address.
Transaction ID and payment receipt.
A brief description of the issue.
Refund requests are reviewed within 5-7 business days.
Approved refunds will be processed within 7-14 business days, depending on the payment method used.
The following services are not eligible for refunds:
Any completed transactions or financial activities within the platform.
Subscription plans after the cancellation period has passed.
Fees associated with third-party services integrated into BTrade.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.
If you have any questions regarding this Refund Policy, please contact us at support@thebtrade.exchange
